Privacy and Cookies Policy

This Privacy and Cookies Policy (the “Privacy Policy”) describes how Sam Silver ("Tavasaa," "we," or "us") treats information you provide to us or that we collect, including how we use such information, how we secure it, and how you may change or request amendments to such information stored in our systems. This includes any information associated with you that is supplied to us in conjunction with your use or potential use of this website (collectively, the “Service”), as well as information we generate regarding your use of the Site or the Service. In either case, this is information that does, or can be used to, identify you ("Personal Information").

Except as described in this Privacy Policy, we will not sell or rent any Personal Information collected through this website or the Service to any third party.

1. What Personal Information We Collect

Personal information that we may collect includes:

1.1. Information You Provide Voluntarily:

  • Your contact details, including your name, mailing and email addresses, and mobile numbers.

  • Your billing information, including payment details and billing address.

1.2. Information We Collect Automatically:

  • Information about how you access and use the Services, including your use of features, links, and third-party integrations.

  • Log information, such as your IP address, the date and time you used the Services, the details of the webpage you visited before accessing the Services, your browser type, configuration, and plug-ins, your language preferences, and Cookie Data (as elaborated below).

  • Information about the device you use to access the Services, including device type and settings, operating system, device identifiers, application IDs, and crash information. We may use your Wi-Fi and IP address to ascertain your general location but will only collect GPS location data from your mobile device with your consent.

1.3. Information from Surveys and Publicly Available Sources:

  • Information you provide during surveys or which is publicly available, or any information you provide with consent.
2. How Do We Collect Information?

We collect personal information in a number of ways, including:

2.1. Direct Submissions:

  • When you submit personal information directly to us during account registration to use the Services.

  • When you create or amend your profile.

2.2. Online Interactions:

  • When you submit online forms or send emails or other communications to us.

  • When we collect information from various sources, including marketing partners, third-party service providers, publicly accessible databases, and social media, to provide you with relevant information, marketing, offers, and opportunities.

3. How Do We Use Your Personal Information?

We use this information solely for purposes for which we have been given permission, such as:

  • Delivering the Products you purchase from us.
  • Addressing issues or concerns and monitoring customer communications for quality and training purposes.
  • Developing new products and services and improving or personalizing existing ones.
  • Responding to your communications in a consistent way to fulfill our legitimate business interests.

We retain this information for as long as you have a relationship with us or, if no longer applicable, for a reasonable length of time as permitted by applicable laws and regulations.

4. Information Collected from Third-Party Sites

We collect information from third-party social networking sites, including details they provide when you log in to our Services using your social network credentials (e.g., your name and email address to pre-populate our sign-up form). The level of access depends on your privacy settings at the social networking site. You can manage these settings at the applicable platform.

5. Cookie Data

We use cookies, web beacons, pixels, tags, scripts, and similar technologies to provide our Services. These may include:

  • Cookies to recognize you as a customer and customize services, content, and communication.
  • Tools to measure communication effectiveness and ensure account security.
  • Technologies to prevent fraud, mitigate risk, and promote trust across our sites and services.

Cookies and similar tools enable us to:

  • Deliver content, including advertisements, tailored to your specific interests.
  • Improve the relevancy of advertisements based on your browsing activities.
  • Evaluate devices to identify malicious software or activity.

By using our website and agreeing to this policy, you consent to our use of cookies as outlined herein.

6. How We Disclose Information

6.1. Responding to Your Needs:

  • To process your orders or provide access to specific information or offers.

6.2. Customer Support:

  • To store and process personal data to better understand your needs and improve our products and services.

6.3. Service Providers:

  • With service providers (e.g., technology and delivery providers) to facilitate and enhance your use of the Services. These providers are prohibited from using your data beyond the agreed purposes.

6.4. Legal Compliance and Protection:

  • In compliance with statutory requirements, to prevent fraud, or to protect our proprietary rights.

  • In response to lawful requests by public authorities or for government investigations.

7. Security

We rely on security measures and technologies provided by our service providers/vendors to safeguard your personal information from unauthorized access, modification, disclosure, misuse, interference, or loss. However, we cannot guarantee the security of information transmitted through the Services or via email, as any transmission is at your own risk.

8. Privacy Rights

You have the following privacy rights:

8.1. Update Personal Information:

  • Update or correct personal information by logging into your account or contacting us.

8.2. Opt-Out:

  • Opt-out of marketing communications by clicking “unsubscribe” or contacting us directly.

8.3. Consent Withdrawal:

  • Withdraw consent for processing your personal information, without affecting the lawfulness of prior processing.

8.4. Requests:

  • Request data deletion or cessation of data processing in certain circumstances.

To exercise your rights, contact us at Support@tavasaa.co

 

9. Your Right to Control How Your Personal Information Is Used

You can:

  • Update or correct inaccuracies in your personal information.
  • Request the transfer of your personal data to you or a third party, where feasible.
  • Manage your marketing communication preferences.
  • Withdraw consent for processing where applicable.
  • Request deletion or object to the processing of your data in certain situations.
10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on the website, and it is your responsibility to review the updated policy to understand what information we collect, how we use it, and under what circumstances we disclose it.

For further queries or concerns, contact us at Support@tavasaa.co